Orders rise from the creative grave within 2–5 business days. Preorders take a little longer, and those enchanted wait times will always be clearly spelled out.

If you’re not happy with your order, don’t stress—just summon me. I’m always here to make things right. Reach out, let me know what went wrong, and we’ll work our magic together to fix it. Your experience matters, and I’ll never leave you haunting the inbox alone.

If your items arrive damaged or go missing in the postal void, here’s the deal: I’m not responsible for Australia Post losing packages or causing damage during transit—they cast their own chaos. However, if something breaks because of my mistake, I’ll fully own it. I’ll replace the item or offer a full refund, no haunting required. Just message me and we’ll sort it out like the spooky little team we are.

As for custom orders—unfortunately, I don’t offer them. My chaotic little creative grave is already overflowing. But I’m always happy to point you toward amazing small businesses who do take custom work, and I’m forever open to your product suggestions. If there’s something you’d love to see in the shop, tell me… your ideas help fuel the magic.

Yes, we do wholesale—our spooky goodies love finding new homes. If you’re wanting to stock our creations in your own shop, and for your small business all wholesale enquiries can be made through the Contact Us page. Or slide into my inbox over on Instagram and let’s make some magic happen.